999h Privacy Policy
This policy clearly describes how your personal information is collected, stored, and kept secure.
999h ("we", "our") is Bangladesh's trusted online casino and sports betting platform, and we treat your privacy with the highest importance. This Privacy Policy ("Policy") explains what information we collect when you register on 999h.cam, use your account, or access any of our services — how that information is used and what measures we take to protect it.
By using our platform, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of the Policy, please refrain from using our services and contact us at [email protected].
Information We Collect
999h collects information about you in several ways. The types of information collected are described in detail below:
1.1 Registration and Account Information
When you create an account at 999h, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 and above may open an account)
- Email address
- Mobile number
- Chosen username and password (stored in encrypted form)
- National ID or passport number (required for KYC verification when applicable)
1.2 Financial Transaction Information
During deposits and withdrawals, we record transaction-related information, which includes:
- Details of transactions processed via bKash, Nagad, Rocket, or bank transfer
- Deposit and withdrawal amounts and dates
- Payment method identifier information (we do not store full card or account numbers)
1.3 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system
- Session duration and page visit history
- Data collected through cookies and similar tracking technologies
1.4 Communication Information
When you contact us via our 24/7 live chat support or by email at [email protected], the content and date of that communication are recorded.
Purpose of Data Use
Collected information is used for the following lawful purposes:
2.1 Service Delivery and Account Management
Personal information is used to keep your 999h account active, manage games, apply bonuses, and process transactions. This information is also needed to enforce limits such as a minimum deposit of ৳300 and a minimum withdrawal of ৳1,000.
2.2 Identity Verification and Fraud Prevention
Identity verification is carried out as part of the KYC (Know Your Customer) process to maintain a secure platform. This helps prevent account fraud, money laundering, and the use of accounts by minors (under 21 years of age).
2.3 Communication and Customer Support
Account-related notifications, transaction confirmations, security alerts, and policy change information are sent to your registered email.
2.4 Technical Improvement and Analytics
Collected analytical data is used to improve platform performance, enhance the user experience, and resolve technical issues.
2.5 Compliance with Legal Obligations
Information is used to maintain records required under applicable laws and regulations and to provide information in response to requests from regulatory authorities.
Data Sharing Policy
999h does not sell your personal information to third parties. However, information may be shared in certain circumstances:
3.1 Service Providers
Limited information may be shared with trusted third-party partners for payment processing (bKash, Nagad, Rocket, and bank transfer), game software supply, and technical infrastructure management. These partners may use the information solely for the purpose of providing their services.
3.2 Legal Requirements
Information may be disclosed if required by a court order, a lawful request from a government agency, or applicable law.
3.3 Corporate Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred; however, users will be given advance notice in such cases.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 999h website. Cookies are small text files stored in your browser that help improve the platform's functionality.
4.1 Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the website. Disabling them will prevent the website from working properly.
4.2 Analytical Cookies
Analytical cookies are used to analyse website traffic and understand user behaviour. This information is used to improve the quality of our services.
4.3 Cookie Control
You can disable non-essential cookies at any time through your browser settings. However, this may limit some features of the website.
Data Security Measures
999h has implemented industry-standard technical and organisational measures to protect your personal and financial information:
- SSL Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL/TLS encryption.
- Password Protection: Your password is never stored in plain text — strong hashing algorithms are used.
- Access Control: Only authorised staff can access user information where necessary.
- Regular Security Reviews: Regular security assessments are conducted to identify potential vulnerabilities.
- Data Minimisation: Only the information necessary to provide our services is collected.
Data Retention Period
We retain your information only for as long as necessary:
- Account Information: Retained while the account is active and for a defined legal period after the account is closed.
- Transaction Information: Long-term retention is mandatory in accordance with financial regulations.
- Communication Records: Records of customer service communications are retained for a limited period.
- Analytical Data: Generally stored in anonymised form and deleted after a set period.
At the end of the retention period, information is securely deleted or anonymised.
Your Data Rights
You have the following rights regarding your personal information:
7.1 Right of Access
You may request from us at any time to find out what information we hold about you and for what purpose it is being used.
7.2 Right to Rectification
If there is any inaccuracy or incompleteness in your stored information, you may request a correction.
7.3 Right to Erasure
In certain circumstances (outside of legal obligations), you may request that your information be deleted. A request to close your account is also included in this.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing.
7.5 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
Protection of Minors
999h is a platform operated solely for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
Age verification is mandatory at registration. If a minor has opened an account using false information and we identify this, that account will be closed immediately and the related information will be deleted.
Policy Changes
999h reserves the right to change this Privacy Policy at any time. In the event of changes:
- The "Last Updated" date at the top of this page will be revised.
- For significant changes, a notification will be sent to your registered email.
- If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy.
We recommend visiting this page regularly to stay up to date with the latest version of the policy.
Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
We are committed to processing your requests promptly and will do our best to respond as quickly as possible. Your privacy is our highest priority.